I Get This Call Every Day is a Simulator game.
Release date: 2016
Developer: David S Gallant
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The player is the agent, who receives a call from a customer looking to change the address on their account. The caller, identified as «Billy J Swarth,» isn’t prepared with enough information and cannot get through the bureaucratic confidentiality process.
The game is a Kobayashi Maru — an un-winnable scenario. The player’s choices result in either aggravating the caller (which escalates it to a manager), being too lenient and breaking confidentiality, or getting to the end of the call unable to really do anything for the caller. It is a lightly filtered version of a type of call the game’s creator claims to have received on a daily basis while working in a call center.